He is involved in experience design. He makes sure that processes are simple and understandable to the customer, and that the products and services provided meet the customer's needs and provide a positive experience. Helps teams see through the eyes of the customer. Builds in mLeasing's customer-centric approach. Develops self-service processes in remote channels.
Project leader at the K.I.D.S. Foundation. Co-author of the "Children's Hospital of the Future" report.
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